Terms & Conditions

• All ticket(s) booked through us are non-changeable and non-refundable.
• All upfront deposits are non-refundable.

• Please note that it is the passenger's responsibility to ensure that the outstanding balance payment is paid within the due date, wherein failure to do so would result in the cancellation of your booking and forfeiting of the upfront deposit monies paid to us. Please ensure to update us about any payments that you make.

• Cancellations / Refunds are subject to the guidelines / restrictions imposed by the airline company less our administration charge. Please note that the refunds are processed in 7-8 business weeks, and no refunds would be paid out, till the same have been received from the relevant airline / supplier.

• All changes / amendments are subject to fare restrictions / availability of seats at the time of making an amendment.

• All quotes are subject to availability and are not guaranteed, until the ticket(s) have been issued, irrespective of the fact that the full payment has been made, as airline fares and seat availability changes on an ongoing basis. Please note that ticket(s) are generally issued within 48-72 hours, on receipt of a full payment, however wherein the travel date is on the following day, the ticket(s) are issued and sent across within 12-24 hrs. If you do not receive your tickets within these time periods, please contact us straightaway.

• As airline carriers prefer e-ticket as the most preferred mode of travel, hence no paper ticket(s) will be issued.

• Passenger(s) are requested to re-confirm their booking(s) with either the travel agency / airline company 72 hrs. Prior to the flight departure time to obtain information about last minute changes, irrespective of the guidelines of the airline company.

• Passenger(s) are advised to check-in at least 3 hours prior to the flight departure time (for International Flights) and 2 hours prior to the flight departure time (for Domestic Flights).

• Please note that it is your responsibility to ensure that all your travel documents are correct and good to travel with. This includes your e-ticket, passport, visa (if required), travel insurance (if required) and any additional travel document(s).

• We accept no liability in the event wherein you are denied boarding or refused an entry into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.

• Travellers must ensure that their passport is valid for at least 6 months, from their return date of travel.

• Passenger(s) travelling to The United States of America would need to apply for an ESTA Visa by visiting the U.S. Government website at.

• All the passenger(s) can be covered by a travel insurance policy to ensure protection against unforeseen situations. Please note that the travel insurance is not a part of your booking and hence needs to be purchased as a separate component. Please note that any claim made under the insurance policy would be governed by the guidelines of the insurance company and we would not be liable to accommodate any claims / request(s) from passenger(s) regarding the same.

• All business to business transactions carried out on a credit card would attract a surcharge of 2% for over and above the amount (which in case of a refund would be non-refundable), however transactions carried out on a debit card, would be free from any surcharge. It may also be noted that documents such as copies of passport(s) / card(s) through which the payment was made could be requested, against unsuccessful / unauthorized payments, in order to verify the genuinity of the cardholder.

• By not responding to this e-mail correspondence in 24 hours, you confirm to have accepted & understood, all the terms and conditions that govern your booking with us.

• Passengers who have performed Umrah in 1438H, have to pay SAR2000 additional fees for processing visas as per Hajj and Ministry authorities.

• Alhamd Tours would process an application in adherence to the client's unique preference(s) to our travel advisor(s) or as given on our website, and hence we will not be responsible for any incorrect information provided to us, through any medium. Although Alhamd Tours makes every best possible effort to obtain all the relevant and correct information within a specific period of time, however we deny to accept any responsibility, due to the following occurrences:

(a) Refusal of Visa Application

(b) Denial of Visa

(c) Visa Issued with Incorrect passenger details

(d) Delay in processing times of the Visa Application

• However, if any of the above have been caused due an error on the company's part, then our liability towards the same would be strictly limited to either the cost(s) involved of a replacement visa or else a full refund of the monies, collected by Alhamd Tours. Please note that Alhamd Tours will not accept responsibility for any losses (direct or indirect). It may also be noted that if in case we observe that the Visa Application has been rejected by the embassy for a valid reason, then we will refund your application in full, and within 14 calendar days of the rejection of application.

• Umrah package once booked and confirmed after receiving the payment is non-changeable and non-refundable.

• While all our efforts will be made to meet passenger requirements, sometimes an alternate hotel with similar type of rooms may have to be offered any rate difference to be charged accordingly.

• 2 Children below 6 years can be accommodated free with Parent room but you have to pay for the breakfast directly to the hotel.

• Alhamd Tours will try its utmost to meet the departure / arrival dates of transportation and accommodation requirements by the customer, but reserves the right to make adjustments due to availability constraints.

• Rooms, Rates and airfares are subject to availability and the same may change at time of booking.

• Alhamd Tours holds no responsibility if any suppliers change your hotel after confirmation due to any reason.

• We accept no liability in the event wherein you are denied boarding or refused an entry into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.

• We accept no liability if there is any new law or rule implemented by the Saudi Ministry Of Foreign Affairs, passengers must comply with them.

• If you do not like the accommodation pre-reserved by your travel consultant, please note that those matters or problems in the hotel rooms are to be dealt with by the hotel themselves.

• Any new levies or taxes imposed by Saudi Government will be applicable in addition to the above amount.

• A Quotation Is Only Valid Upon Receipt Of A Deposit Or Full Payment Unless Otherwise Specified.

Except for the sale of Flight + Hotel Package holidays, alhamdtours acts as a third party agent for suppliers and for the purpose of these terms and conditions tour operators, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines, shall be included in the term 'Travel Supplier'. In such cases, your contract is between you and the Travel Supplier, and any queries or concerns relating to the product should be addressed to them. You will see the name and address, contact details for most suppliers at the bottom of the ‘more info’ section of each product. You will see the contact details for most suppliers in the confirmation e-mail the Travel Supplier or we send you.

alhamdtours does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the website.

• In particular, please note that in relation to air fares there are additional terms specific to that fare. For example, 'economy restricted' tickets are normally non- changeable and non-refundable. To see these fare specific rules, click on the 'View Fare Rules' section of the Delivery and Payment Page of the booking process.
• Flights must be used in the order to set out in your itinerary - e.g. a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While alhamdtours, as an agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.

We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards could vary between hotels and accommodation of the same class in different countries, and even in the same country.

Different countries have different standards; a 3-star hotel in one country is not necessarily equivalent to a 3-star hotel in another. Many hotels and other accommodations, especially in cities and major resorts, hold conventions and conferences. At certain times of the year, some destinations have an influx of groups such as students, associations, or clubs.

We do not have an exclusive use of the properties featured on the website. The hotels we feature are shared with guests from many countries with different cultures and customs and of mixed age groups.

• Customers renting a vehicle for pick up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA license at the time of pick up. Failure to meet any of these requirements will invalidate your car rental.

During the booking process for flight tickets or hotels, you are given the option to enter the details of any relevant frequent flyer or hotel loyalty program of which you are a member. Please note that any such frequent flyer or hotel loyalty program is subject to the terms and conditions of the airline or hotel through which it is offered.

Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty program if you are unsure of its terms and conditions.

Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly. In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), alhamdtours does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.

• This website has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) technology to ensure the privacy of the information provided to us both in the flights booking engine and in the order forms. At no time is the customers debit/credit card details transmitted un-encrypted over the Internet. We also operate behind a firewall to ensure there is no unauthorized access to our systems.

• During the booking process, you will be given the choice of e-ticket or paper ticket. Please note that airlines have their own rules and regulations with regard to e-ticketing. alhamdtours cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.